How to order
Quick, simple, and hassle-free.
eGiftSolutions is the perfect fit for any business. Here’s how to get your gift card program going, and answers to the questions we hear most.
Three steps
How to order.
FAQ
Frequently asked questions.
What is the turnaround time on orders?
Gift cards arrive within 10–15 business days of proof approval. During peak times for gift card orders (e.g., the holidays), please add 5 business days.
Are there setup fees?
No. If you request an original design from our in-house graphic design team, or need numerous revisions, updates, and re-uploads of your own artwork, an hourly artwork fee may apply. We won’t charge any fees without your approval.
Can I include my logo on the card?
Yes! Email artwork to artwork@egiftsolutions.com and we’ll add your logo and/or custom design to the cards at no additional cost. Low-resolution artwork can’t be resized, so please send it at 300 dpi or more.
What is pooling, and is it supported?
Pooling is when gift cards are activated and redeemed across multiple locations of a business. eGiftSolutions supports pooling.
What POS systems and terminals do you support?
The majority of terminals and POS equipment on the market, including Exatouch®, Clover®, Micros®, and Dinerware.
Where can I check card balances?
You and your customers can check balances 24/7 at cardbalance.com or by calling our Interactive Voice Response line at 877-643-8225.
Will I receive a free marketing kit with my QuickStart order?
QuickStart orders include envelopes only. Your first custom order includes a complimentary merchandising kit with envelopes, stickers, acrylic displays, and more. Additional kits are $45.
How much is shipping?
Choose the shipping option that suits you, starting at $20 for ground shipping of 250 cards. QuickStart orders ship by ground at no cost.
When will you bill me?
We debit your account on file once the proof is approved. After approval, all sales are final and no changes can be made, as the cards go into the print queue.
Can I switch from my current gift card provider?
Yes. We can import your current gift cards into our network, and you can keep using your existing card stock. Email sales@egiftsolutions.com to get started.
Still have questions?
Our team is here to help you choose the right program.

