EPI Technical Support by the Numbers: Our 2025 Stats

Behind every great support experience is a team that shows up when it matters most. See how the Electronic Payments Technical Support team performed in 2025—by the numbers—in the infographic below.

Efficient Phone Service

When something goes wrong, fast access to expert help matters. That's where our Tech Support team shines.

In 2025, the team answered 133,503 calls, averaging 366 calls per day, with an average hold time of just 79 seconds. Once connected, merchants were able to quickly troubleshoot issues, get back on the floor, and keep business moving—thanks to an average call length of 12 minutes and 55 seconds.

Expert Team Members

Exceptional phone support starts with experienced people. Our Tech Support team members average 3.7 years at Electronic Payments, bringing 179 years of collective experience to every call.

The team is fully in-house, available 24/7, and 100% focused on delivering reliable, knowledgeable support whenever you need it.

Excellent CSAT Scores

That commitment shows in our results. In 2025, our Customer Satisfaction (CSAT) score reached 85%, reflecting the outstanding work of our support experts.

Because for us, support isn't just about fixing issues—it's about being a trusted partner in your business success.

Extensive Support and Outreach

The best way to solve problems is to prevent them altogether. That's why our team takes a proactive approach, scheduling regular meetings, demos, and training sessions to keep merchants informed on software changes and product updates.

In 2025 alone, our tech and product experts conducted 4,828 events—an increase of nearly 30% year over year—including demos, trainings, consultations, and software and hardware upgrades.

By product category, that included:

• 2,223 Exatouch^® events
• 656 Clover^® events
• 556 ProCharge^® events
• 358 Dejavoo and Valor PayTech events
• 1,035 miscellaneous support activities

Get Unparalleled Support with Electronic Payments

Picture a busy checkout line—and suddenly, payment processing goes down. Without fast access to expert support, transactions stall, customers wait, and revenue is at risk.

That's why our Technical Support team is available 24/7, ready to jump on the phone and resolve issues quickly and effectively—so you can stay focused on running your business.

Want to know how you can get the most out of your Technical Support team? Read the guide